Orders are shipped as soon as they are finished and we normally ship orders via FedEx Ground service. Currently, we do not offer a faster shipping method than ground service. We do offer a "RUSH" production option which is 1-3 business days instead of our standard 5-10 business day turnaround time. If your event date is less than two weeks away please let us know this up front. In most instances, we are able to meet even a short turnaround time without our customers paying for rush production or expedited shipping. 

All orders shipped outside the US may have duty or tax fees that your country might charge you. These are fees that we can't quote you for and that we will not be held responsible for. Please purchase accordingly and cautiously - be aware that you might have to pay duty or tax fees upon accepting your order. We are charging actual shipping fees ONLY! Again we will not be responsible and will not pay your duty or tax fees. Very sorry.

We package all orders very carefully however sometimes damage can occur in transport, we have no control over this. If an item arrives damaged to you, feel free to contact us so we can come up with a solution. In almost all cases you, the customer, will need to submit an insurance claim to be reimbursed (if insurance is purchased). If we agree to remake the item, the customer is also responsible for additional fees to do so including the shipping.

We have no control over Mother Nature. Sometimes weather will delay packages. 

All orders are shipped 1st Class Mail, Priority Mail via USPS or FedEx Ground.